Ushers, Lobby Attendants, and Ticket Takers
Personal Care and Service
Greets people at entertainment events, checks tickets or passes, and shows them to their seats. The rest of the shift covers seating disputes and other guest problems, help for patrons who use wheelchairs, searches for lost articles, and directions to restrooms and exits. Cleaning the facility is part of the job; in an emergency, the same staff lead people out and give instructions. Entry can be refused to anyone without a valid ticket or pass. Suits people who like public-facing work, handling tense guest moments, and switching between hospitality and house rules.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$32'910
Median Wage Market Position
$32'910
What you might do
- Greet guests arriving for the event
- Take tickets and memberships at the door
- Show people to their seats
- Settle arguments over who sits where
- Help guests in wheelchairs get seated
- Lead people to exits during emergencies
Skills that matter
- Greeting patrons as they arrive
- Ticket and pass checks by date and color
- Finding seats and helping wheelchair users
- Settling seating disputes among patrons
- Emergency exit guidance for crowds
- Refusal of entry without a valid ticket
AI & the future of this role
Ticket scanning and wayfinding apps may handle a growing share of entry and seating guidance. Warm, in-person help during crowded events still matters for guest experience, but much of the routine work sits within easy reach of automation.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details