Hotel, Motel, and Resort Desk Clerks
Office and Administrative Support
Greets arriving guests, registers them, assigns rooms, and issues keys or cards, along with escort notes for bellhops when needed. Makes and confirms reservations, verifies credit and how the stay will be paid, and keeps records of occupied rooms and guest accounts—posting charges for rooms, food, liquor, or telephone calls. Contacts housekeeping or maintenance when guests report problems. At checkout, reviews the account and collects payment. Suits people who like steady guest contact and careful tracking of rooms and charges.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$35'070
Median Wage Market Position
$35'070
What you might do
- Register arriving guests and assign rooms
- Make and confirm hotel room reservations
- Issue room keys and send guests to rooms
- Record room occupancy and guest charges
- Call housekeeping when guests report problems
- Review bills and collect payment at checkout
Skills that matter
- Greeting guests and assigning rooms
- Making and confirming reservations
- Calling housekeeping or maintenance staff
- Verifying credit and setting up payment
- Posting room and service charges
- Going over charges with departing guests
AI & the future of this role
Reservations, check-in steps, and payment processing are already moving to apps and kiosks that guests can complete alone. On-site hospitality, problem-solving for irregular stays, and local know-how still count, though routine desk traffic could thin further.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details