Counter and Rental Clerks
Sales and Related
Most of the work happens at a counter or over the phone: greeting people, taking orders for rentals, repairs, dry cleaning, or storage, and walking them through fees, policies, and how items work. Rental goods get checked and adjusted so they fit what the customer needs, care is explained, then charges are added up and payment is taken. The pace is set by whoever walks in or calls, so the day mixes quick transactions with longer explanations. It suits people who like face-to-face service, clear talk about prices and rules, and keeping track of orders without a lot of desk work away from customers.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$41'300
Median Wage Market Position
$41'300
What you might do
- Take walk-in orders for rentals and repairs
- Figure charges and collect customer payments
- Walk customers through rental fees and rules
- Describe available items and how they work
- Advise customers on care of rented goods
- Inspect rental items and adjust them as needed
Skills that matter
- Figuring charges and taking payment
- Explaining rental fees and policies
- Advising on use and care of merchandise
- Taking rental, repair, and storage orders
- Inspecting rental items to fit the need
- Answering phones for orders and information
AI & the future of this role
Online booking, kiosks, and automated checkout can cover pricing, availability checks, and payments for many rentals. Explaining options in person and handling damaged returns still require people, yet much of the routine counter flow is easy to automate.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details