Reservation and Transportation Ticket Agents and Travel Clerks
Office and Administrative Support
Talks with travelers about dates, seats, rooms, or tours, then checks whether space is open and assigns it. Tickets, itineraries, and travel insurance are assembled and issued; passenger documents are examined so boarding passes can be assigned. Bags and cargo are checked and sent toward the right concourse, pier, or track, and lost or delayed baggage is traced. Arrival and departure times are announced over the public address system, and passengers who need help boarding or getting off receive it. People who like checking travel documents and helping with bookings and baggage tend to do well here.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$44'390
Median Wage Market Position
$44'390
What you might do
- Ask travelers about dates, destinations, and preferences
- Assign seats when space is available
- Issue tickets, itineraries, and boarding passes
- Check bags and direct passengers to loading areas
- Trace lost or delayed baggage for customers
- Announce arrivals and departures over the speakers
Skills that matter
- Examining papers and issuing boarding passes
- Talking through travel dates and preferences
- Tracing lost or delayed baggage
- Matching requests to open travel space
- Announcing arrivals and departures
- Assisting passengers who need help boarding
AI & the future of this role
Booking, fare lookup, and routine ticketing are already moving online and into conversational tools that may absorb most straightforward requests. Calming disrupted travelers and untangling messy itineraries still adds value, though that work is a narrower share of the role.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details