Customer Service Representatives
Office and Administrative Support
Speaks with customers by phone or in person to explain products or services, take or cancel orders, and hear general complaints. Each contact is written down—what was asked, what went wrong, and what was done—and a later check confirms that the promised change actually took effect. Charges, deposits, and billing get figured at the same time, along with contracts, address changes, or stop-service orders on a computer. Problems that cannot be settled here are sent to another department. It suits people who like following set scripts, taking routine calls or visits, and tracking many small follow-ups.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$44'770
Median Wage Market Position
$44'770
What you might do
- Answer questions about products, orders, and complaints
- Take orders and cancel or change accounts
- Log inquiries, complaints, and the steps taken
- Confirm that promised fixes were actually made
- Quote prices and collect deposits or payments
- Forward unresolved complaints to another department
Skills that matter
- Answering product and service questions
- Taking orders and account changes
- Logging complaints and actions taken
- Checking that problems were actually fixed
- Explaining charges, deposits, and billing
- Referring unresolved grievances to other departments
AI & the future of this role
Scripted inquiries, account lookups, and basic complaint handling are well suited to chatbots and automated phone systems. Empathy and messy edge cases still matter in some roles, yet much routine volume may shift away from human agents over the next decade.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details