Insurance Claims and Policy Processing Clerks
Office and Administrative Support
Day to day, the job is preparing claim forms, checking them against policy coverage, and figuring the amount of a claim. Missing details mean calling the insured or others involved, then posting the answers to the file and sending the claim on for payment or investigation. New policies get recorded the same way, and existing ones get updated when a policyholder or company representative asks for a change. Most of the work is done at a computer, searching and entering office or warehouse records. It fits people who like careful reading of forms, steady follow-up by phone, and keeping detailed files accurate.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$49'230
Median Wage Market Position
$49'230
What you might do
- Prepare claim forms and check them for gaps
- Figure the dollar amount of each claim
- Read policies to see what they cover
- Call insured people for missing information
- Attach notes and papers to the claim file
- Process new policies and record later changes
Skills that matter
- Reviewing policies to determine coverage
- Preparing claim forms and checking completeness
- Calculating the amount of a claim
- Contacting people for missing information
- Recording new policies and claim updates
- Sending claims on for payment or investigation
AI & the future of this role
Verifying policyholder details, updating records, and routing standard claims are rule-heavy steps that automated systems may absorb at scale. Nuanced disputes can still need human review, but the bulk of processing volume appears especially vulnerable.
Does Insurance Claims and Policy Processing Clerks fit your values?
Take the free LostInCareer assessment to see personalized matches based on your core values—not just a personality label.
Related careers
Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details