Bill and Account Collectors
Office and Administrative Support
People with overdue accounts are found and contacted by phone, mail, or in person to ask for payment. Accounts are tracked on computers; notes cover what the customer can pay, what has been promised, and where the case stands. Conversations cover why a bill is late, what the contract requires, and what a workable repayment schedule looks like. If someone does not respond, the next step can be a statement to the credit department, repossession, or cutting off service. The job suits people who like persistent follow-up, talking through money problems, and keeping detailed records.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$47'030
Median Wage Market Position
$47'030
What you might do
- Find and contact people with overdue accounts
- Track late accounts in computer systems
- Set repayment schedules people can afford
- Record each collection attempt and account status
- Answer questions about problems with accounts
- Urge customers to pay or return merchandise
Skills that matter
- Talking through why payments are late
- Persuading customers to settle overdue accounts
- Building repayment schedules around their finances
- Tracking overdue accounts on computer systems
- Logging the status of collection efforts
- Reading sales, service, and credit contracts
AI & the future of this role
Outreach scripts, payment reminders, and account updates lend themselves to chatbots and automated dialers that can handle many collection contacts. Persuasive negotiation and sensitive hardship cases still need human judgment, yet much of the volume work is likely to shift away.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details