Tax Examiners and Collectors, and Revenue Agents
Business and Financial Operations
Contacts taxpayers by mail or phone when accounts are late, figures do not match, or supporting documents are missing, and keeps a record of each contact and action. Talks with taxpayers and their representatives to explain the laws and rules that apply, fix problems on returns, and answer questions, including help completing forms. Notifies people of underpayment or overpayment, then requests the balance, issues a refund, or sends a notice when an account is delinquent. A match for people who prefer applying tax rules, keeping case records, and talking through money and paperwork in detail.
Typical education: Bachelor’s Degree (4-year)
Annual Median Wage in Field (2025)
$62'370
Median Wage Market Position
$62'370
What you might do
- Talk with taxpayers to settle issues on returns
- Request records when a return does not add up
- Tell people they owe more or get a refund
- Mail notices when tax accounts fall behind
- Help filers complete forms and answer questions
- Log every contact and action on a case
Skills that matter
- Discussing tax laws and return problems
- Delinquency notices and refund letters
- Case records of contacts and actions
- Requesting documents to fix discrepancies
- Figuring overpayments and amounts still owed
- Guiding taxpayers through form questions
AI & the future of this role
Return screening, liability calculations, and anomaly detection are tasks AI might absorb at scale. Harder audits, enforcement judgment, and liability for bad calls still require people, though routine compliance work is under clear pressure.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details