Postmasters and Mail Superintendents
Management
You are in charge of how a U.S. post office—or several—handles mail and the people who process it. That includes organizing incoming and outgoing mail, setting work schedules, watching attendance for payroll, and hiring, training, and evaluating employees. Customers bring complaints you are expected to resolve, and labor disputes may need negotiation. You also write detailed and summary reports of office activity for supervisors above you. Works well for people who want a timed, rule-bound operation and can handle staff and the public when something goes wrong.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$96'660
Median Wage Market Position
$96'660
What you might do
- Oversee day-to-day work at the post office
- Supervise sorting of incoming and outgoing mail
- Make staff schedules and check daily attendance
- Handle customer complaints about mail service
- Recruit postal workers and judge their work
- Send activity reports and settle labor disputes
Skills that matter
- Building staff schedules around mail volume
- Supervising incoming and outgoing mail
- Hearing out unhappy postal customers
- Hiring, training, and rating employees
- Settling labor disputes through negotiation
- Reviewing attendance records for payroll
AI & the future of this role
Routing, staffing schedules, and volume forecasting are ripe for automation as mail volumes shift and digital tools tighten operations. Local leadership and customer-facing problem-solving still count, but fewer supervisory posts may be needed as networks consolidate.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details