Computer User Support Specialists
Computer and Mathematical
Helps people get computers working again, in person, by phone, or electronically, answering questions about hardware, software, printing, email, and operating systems. Problems are investigated by reading manuals, talking with the user, and running diagnostics; equipment is set up with the right cables, operating system, and software. Minor repairs and installations follow the specs, and commands are entered to watch the system and catch errors. Daily performance is watched; records cover problems, fixes, and installations; staff and managers are consulted when a new system or a change is needed. Fits a preference for step-by-step troubleshooting, plain explanations, and a mix of talking with users and hands-on setup.
Typical education: Bachelor’s Degree (4-year)
Annual Median Wage in Field (2025)
$61'860
Median Wage Market Position
$61'860
What you might do
- Answer questions about hardware and software use
- Diagnose computer problems with manuals and tests
- Set up computers, cables, and software for staff
- Install and repair hardware and attached devices
- Watch systems run to catch errors
- Record problems, fixes, and installation work
Skills that matter
- Diagnosing hardware and software problems
- Clear answers about system operation
- Installing cables, software, and equipment
- Listening to how users describe issues
- Reading manuals to investigate faults
- Records of problems and remedial actions
AI & the future of this role
Routine troubleshooting, scripted diagnostics, and common how-to answers may shift to automated assistants and self-service tools. On-site fixes, messy edge cases, and calm guidance for frustrated users still tend to matter.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details