Cargo and Freight Agents
Office and Administrative Support
Cargo and Freight Agents coordinate the efficient movement of shipments across airlines, trains, and trucks, ensuring timely delivery from origin to destination. They play a crucial role in global trade and logistics, keeping supply chains running smoothly and businesses connected to essential goods. Daily tasks involve processing orders, organizing pickup schedules, verifying shipping documents, and communicating with customers and carriers to resolve transit issues. This role offers fulfillment by solving logistical challenges, contributing to the seamless flow of commerce, and seeing firsthand how their efforts keep goods moving across the world.
What you might do
- Expedite and route incoming and outgoing cargo and freight shipments
- Coordinate with airline, train, and trucking terminals for shipment movements
- Take customer orders and arrange freight pickup
- Deliver cargo to loading platforms
- Prepare and examine bills of lading
- Determine shipping charges and tariffs
AI & the future of this role
While AI can optimize routing and automate documentation (e.g., bills of lading), human judgment is still needed for customer interactions and handling unexpected logistical issues. However, most core tasks are highly susceptible to automation.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details