Medical Secretaries and Administrative Assistants
Office and Administrative Support
Patient flow and records fill most of the day: phones get answered and routed, visitors are greeted and sent to the right staff, and diagnostic appointments, surgeries, and consultations are scheduled and confirmed. Insurance and claim forms have to be completed; patients are often interviewed so intake or coverage paperwork is accurate. Charts, correspondence, and a technical library are kept in order, and mail, email, or fax is used to send records or pass along laboratory results. The work sits in hospitals, clinics, or laboratories and depends on medical terminology and local procedures. It suits people who like clear phone work, careful forms, and keeping clinical paperwork moving without mix-ups.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$45'930
Median Wage Market Position
$45'930
What you might do
- Book and confirm appointments, tests, and surgeries
- Direct incoming calls to the right staff
- Fill out insurance claims and other forms
- Maintain medical charts and correspondence files
- Show visitors to the right staff member
- Ask patients the questions needed for intake forms
Skills that matter
- Scheduling appointments, surgeries, and consultations
- Completing insurance and claim forms
- Greeting patients and directing visitors
- Routing lab results to the right staff
- Interviewing patients for intake forms
- Maintaining medical charts and correspondence
AI & the future of this role
Scheduling, billing, and chart updates sit squarely in domains clinics are already automating with software and AI. Patient-facing judgment and medical terminology still help, but much of the admin volume may need fewer dedicated roles.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details