Correspondence Clerks
Office and Administrative Support
Sorts incoming letters and messages to see whether the writer wants merchandise, is filing a damage claim, asking about credit, disputing a bill, or complaining about service. Related records are gathered, checked for gaps, and attached so the reply can rest on the file. Some answers are written at this desk; others are routed to another department. The same files support periodic reports of correspondence activity. It suits people who like clear writing, close reading, and deciding who should handle which request.
Typical education: High School Diploma or GED
Annual Median Wage in Field (2025)
$46'800
Median Wage Market Position
$46'800
What you might do
- Read incoming letters to see what people need
- Write replies to claims, bills, and complaints
- Pull related records and attach them to replies
- Send letters that belong with another department
- Keep files that show each exchange of mail
- Build periodic reports from correspondence records
Skills that matter
- Reading incoming mail to identify the concern
- Replies to claims, credit, and billing questions
- Gathering records to attach to replies
- Routing correspondence to other departments
- Compiling records into periodic reports
- Control files of correspondence activity
AI & the future of this role
Replies to inquiries and complaints often involve gathering facts and drafting clear written responses. Language models may handle much of that drafting and routing, though sensitive complaints and cases needing investigation still tend to call for human judgment.
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Includes O*NET® 30.3 Database information by USDOL/ETA under CC BY 4.0; modified by LostInCareer. Wage/outlook from BLS. Attribution details